TERMS & CONDITIONS
Article 1 – Definitions
The following terms are defined in these terms and conditions as follows:
Reflection period: the period within which the consumer can exercise his right of withdrawal. Consumer: the natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur. Day: calendar day. Continuous transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time. Durable medium: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information. Right of withdrawal: the consumer’s ability to withdraw from the distance contract within the reflection period. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance. Distance contract: an agreement concluded within the framework of an organized system for distance selling of products and/or services, whereby up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication. Technique for distance communication: means that can be used to conclude a contract, without the consumer and entrepreneur being present in the same space at the same time.
Article 2 – Identity of the entrepreneur
Freddy Junta
KvK: 86065211
VAT number: NL188380401B02
If the entrepreneur’s activity is subject to a relevant licensing system: the details of the supervisory authority:
If the entrepreneur exercises a regulated profession:
the professional association or organization to which he is affiliated; the professional title, the place in the EU or the European Economic Area where it was awarded; a reference to the professional rules applicable in the Netherlands and instructions on where and how these professional rules can be accessed.
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every concluded distance contract between entrepreneur and consumer. Before the contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated in advance that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge upon request. In the case of electronic contracts, the text of these conditions is made available to the consumer in such a way that it can be easily stored on a durable medium. If this is not possible, it will be indicated before the conclusion of the contract where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge upon request. If specific product or service conditions apply in addition to these general terms and conditions, in the event of conflicting provisions, the consumer may always invoke the provision most favorable to him.
Article 4 – The offer
If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.
Article 5 – The agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions laid down. If the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this.
ARTICLE 6 – RIGHT OF WITHDRAWAL
In the purchase of products, the consumer has the right to terminate the agreement within 14 days without giving any reason. This reflection period starts on the day after the consumer receives the product or a representative designated by the consumer and made known to the entrepreneur.
During this reflection period, the consumer must handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to assess whether the consumer wishes to retain the product. If the consumer exercises his right of withdrawal, the product must be returned to the entrepreneur with all accessories provided and, if reasonably possible, in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
The right of withdrawal can be exercised by informing us of the decision to withdraw from the agreement by means of an unequivocal statement, for example by email to info@freddyjunta.com.
After receiving the notification, we will provide a return code (label), with which the consumer can return the products. Products returned without a valid return code will not be processed, and no refund will be given.
The obligation to return in a timely manner is deemed to have been fulfilled if the products are returned within the specified period of 14 days.
To meet the withdrawal deadline, it is sufficient for the consumer to send the notice regarding the exercise of the right of withdrawal before the withdrawal period of 14 days has expired. Upon withdrawal, all payments received from the consumer, including any shipping costs, will be refunded within 14 days of receiving the returned products. The refund will be made using the same payment method as that used by the consumer for the original transaction, unless expressly agreed otherwise.
The consumer must return the receipt received upon delivery of the product, together with the product to be returned. The product must be returned in the original packaging, with accompanying instructions and documentation.
Upon receipt of the returned products, we will thoroughly examine them and inform the consumer of the right to a refund of the amounts paid. The refund will be made as soon as possible, but no later than 14 calendar days from the date the consumer informed us of his intention to withdraw from the agreement.
At Freddy Junta, all products are made to order, so exchanges are not possible. For questions or further assistance, consumers can always contact our customer service via info@freddyjunta.com. We are here to help and answer questions.
Article 7 – Costs in the event of withdrawal
If the consumer exercises his right of withdrawal, the costs of return shipping will be borne by him at most. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This will be done using the same payment method used by the consumer for the original transaction, unless expressly agreed otherwise; in any case, no costs will be charged for such refunds.
